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customer-quality-assurance-analysis
Customer Quality Assurance Analysis
The client sought assistance in analyzing Service Quality Assurance data to gain valuable insights on the bank’s products and sub-products. The objective was to improve customer satisfaction, optimize offerings, and drive operational excellence for their clients.
Section
Customer Analysis
Country
India
Client Request
The client sought assistance in analyzing Service Quality Assurance data to gain valuable insights on the bank’s products and sub-products. The objective was to improve customer satisfaction, optimize offerings, and drive operational excellence for their clients.
Our Solution
- Identified bank products and sub-products with the highest number of client issues through comprehensive analysis.
- Assessed timeliness of client responses and identified areas of inefficiency for improvement.
- Presented actionable insights to enhance customer satisfaction and optimize offerings.
- Analyzed customer data and transaction patterns to pinpoint common pain points in the customer journey, enabling streamlined processes and reduced friction.
Skills
- Quality Assurance Analysis
- Data Visualization
- Data Analysis
- Data Reporting
Tools
- R Programming
- PowerPoint Slides